We view any complaint as an integral part of the child protection procedure, a way of upholding the principle of children’s rights, and also as a measurement for assessing the standard and quality of care and services provided for the child placed in our care.

We view complaints in three broad categories as follows:

1. Safeguarding concerns

2. Complaint regarding Care Planning

3. Day-to-day matters regarding the Residential Children’s Homes

In the first instance, professionals should liaise directly with the relevant House Manager to resolve any issue but they are also welcome to use the below form. 

Upon completing the form you will receive a response from our Director of Children’s Services or Head of Residential Compliance within 24 hours to confirm receipt.

Where possible we will aim to conclude our findings in writing to you within 7 days of receipt of your complaint and will keep you updated throughout our investigation process