Supplier policy

WhiteTrees Group Supplier Policy

The WhiteTrees Group (“WhiteTrees”) is the trading name of SureCare Residential Limited. WhiteTrees works with a range of suppliers to provide the highest quality service.

Contract for Supply
Our standard Contract for Supply set out what is expected of suppliers when working for WhiteTrees. The contract template is available for inspection on request.

Preferred Suppliers
WhiteTrees maintains relationships with preferred suppliers for frequently ordered goods and services.

New Suppliers
All new suppliers are required to complete an on-boarding process.

Receiving Orders
If you have a query regarding a specific purchase order, please email info@whitetrees-group.co.uk

Getting Paid
WhiteTrees are happy to receive printed hard copy invoices or electronic invoices please specify and agree during the onboarding process.

Please invoice 
FAO Accounts Payable

The Snap Factory
Twyford Road
Bishop’s Stortford
Hertfordshire
CM23 3LJ

Tel: 01279 505 326.

Note that sending your invoice to another address can result in significant delays to processing and payment.

All invoices are subject to WhiteTrees authentication processes.

Payment
Goods and services will only be paid for after delivery, and after any issues or queries have been resolved.
Our payment terms are fixed at 30 days net monthly. 

Queries
If you have any queries about your invoice or payment, please email info@whitetrees-group.co.uk
We aim to respond to queries within 3 working day